Customers may arrange for service by coming in to our office located at 92 South Main Street, Lexington, TN, Monday through Friday, 8:00 a.m. to 5:00 p.m. The applicant must provide two forms of identification, one of which must be state issued picture identification, as well as proof of ownership. Starting, Stopping or Transferring service will be done by the following business day after the order has been made. There is a $25.00 service fee to establish new service or transfer a service. This is a non-refundable fee. Customers may call in advance and check with the meter department (731-967-7283) to see how much the deposit is at a particular location. You may complete and submit the Meter Application Form one of two ways:
To set up for new construction, you will need the 911 address, and a copy of the septic system application. Call our trained staff of engineers and service representatives (731-967-7282), and they will help you get your electric service started in a timely manner.
During our normal business hours, customers may come into our office and pay to be reconnected. The fee during regular working hours (8am-4pm, Monday-Friday) is $25.00 and after working hours the fee is $50.00. If your meter has been disconnected for non-payment we will accept cash, money order, cashiers check or credit card. No personal checks will be accepted.
Cash
Money Order
Bank Draft
Debit or Credit Card(MasterCard, VISA, Discover, or American Express)
Cashiers Check
Deposit policies are to be applied without regard to race, color, creed, sex, age, national origin or marital status. Interest is not paid on deposits.
1.Residential Service Deposit: If a customer has had service for no less than twelve (12) months, has a favorable credit rating on LES's billing system, and is applying for new service under the same class, a deposit may not be required.
If a new customer or one that has not had a favorable service for more that twelve (12) months you may do one of the following: (a.) The deposit will be calculated by multiplying the highest bill from the last twelve months of bills by 1.5. This amount will be the deposit required to establish service with LES.
(b.) Have a friend/relative, which has had service for twelve (12) months at the same location, within the same rate class, and with a good pay rating, sign a guaranty provided by LES stating that the friend/relative will be responsible for the bill if it is not paid.
(c.) The deposit may be eliminated by a customer electing to go on the Flexpay program.
One of the above conditions has to be met before service will be established at a residential location.
2.Commercial Service Deposit:If a customer has had service for no less than twenty four (24) months, has a favorable credit rating on LES?s billing system, and applying for new service under the same class, a deposit may not be required.
If a new customer or one that has not had favorable service for more than twenty four (24) months you may do one of the following:
(a.) Put up a cash deposit of one and a half (1.5) times the highest monthly bill in the last twelve (12) months, which is not dependant on the type of previous business.
(b.) The customer will be provided with a LES letter of credit in the amount of one and a half (1.5) times the highest monthly bill in the last twelve months, which is to be approved by the customer's bank and kept on file in the LES office.
(c.) Obtain a certificate of deposit which shall have the customer's and LES's name as joint owners and the certificate will be kept in a secure location at the LES office.
(d.) The customer can provide a surety bond for one and a half (1.5) times the monthly bill amount calculated by the LES staff. The bond will have to be issued by a reputable United States financial institution and will exist as long as the customer has service with LES.
(e.) For any new installations a deposit will be required and calculated based on the anticipated load supplied by the customer. No service will be connected until the deposit is established.
One of the above conditions has to be met before service will be established at a commercial location.
